For regular items if you are not completely satisfied with your purchase you may return it in new condition within 30 days for a refund of the purchase price less shipping charge. If a return will bring your order under the minimum required for free shipping, $10.00 will be deducted from the refund. Special/custom orders (including personalized items and items we do not list regularly on our website) are not refundable. The customer is responsible for return shipping costs.
Exchanges may be made for 30 days from purchase for items in new condition. The customer pays shipping to us and we pay Domestic First Class shipping back to the customer or gift recipient for the first exchange. Any International shipping charges on exchanges are the responsibility of the customer. Exchanges are not shipped until return is received. Exception for ring sizing given below.
We apologize if the item you receive is defective or damaged. Send it in to us immediately for an exchange or return.
Free ring sizing within 90 days of purchase. Customer pays shipping to us and we pay Domestic First Class shipping back to the customer or gift recipient for the first time. Express shipping or International shipping is available for an additional charge. Shipping will be charged after the first sizing. If rings are in new condition they may be exchanged rather than enlarged or cut down. Gold or platinum rings that cross into higher or lower priced size ranges will be charged or refunded the difference in price. ***Free resizing is NOT available for discontinued or sale rings***