The artists and craftsmen at Walker Metalsmiths truly enjoy bringing your jewelry dreams into reality. We've created custom designs for over 30 years for both our local customers and people all over the world. All of our designs are created by Walker Metalsmiths artists that both design and craft your custom project.
The first step in starting a custom project is to contact our design consultants via email, phone, or setting up an appointment in our Andover, NY showroom. During this conversation we'll discuss the piece you're hoping to create, your budget, and your time frame. Things to think about:
Once your Walkers design consultant has a good understanding of the custom piece you're wanting created we will provide you with a written price quote. Sometimes this quote is very specific and sometimes it will be a range of pricing that is dependent on some pending detail. Occasionally the price will be a certain amount "plus stone" meaning that we know the cost of the item, but we're still deciding on the stone.
Custom quotes are valid for 30 days.
*Custom Quotes are priced before tax. Sales Tax is collected in New York State per current sales tax guidelines.
Before we can start any custom design there are a few details Walkers designers will need to confirm beyond the overall vision.
Once you've decided to have Walker's create a custom piece for you and you're satisfied with the custom price quote we do require a $250-$500 non-refundable design deposit based on the scope of the project. This design deposit pays for the artists time to consult with you and create a sketch or digital rendering of the design as well as any revisions. While we do provide as many revisions as is reasonable to be sure you're happy with your new piece do keep in mind that each revision can take 1-2 weeks to achieve depending on complexity. If you have a deadline in mind revisions can push out the timeline of your project.
If at some point you'd like to start over with an entirely different concept after a design has been created and revised then an additional design deposit may be required. This is different than a revision in that the design is not being modified, but changed entirely. Your design fees are always subtracted from your overall custom quote at time of purchase.
If at any point you decide that you'd prefer not to move forward with creating the custom project after the design has been created the design fee is not refundable, but no further charges for the total custom quote are owed. We will keep your design on file if you'd like to proceed with it at a later date.
* All custom designs and copyrights are owned by Walker Metalsmiths, Inc. and are subject to all applicable copyright laws unless explicitly stated in writing otherwise.
Now that you've seen a model, sketch, or digital image of your custom design you're ready to have it made! Once the design has been agreed on our sales staff will reach out to you to pay a 50% deposit minus your design deposit towards your project. Once paid we begin work on your custom piece. The crafting and finishing process usually take 2-3 weeks.
Once your item is completed we'll send an invoice for the remaining balance and confirm shipping information. Custom projects are always shipped with signature confirmation for added security.
Walker Metalsmiths does reserve the right to hold orders for payment to clear or to confirm billing or shipping information.
As with all of our rings we do offer a free resizing on custom rings within 90 days of receiving your ring. We're always happy to adjust chain lengths and other sizing needs.
* Custom work is not returnable or exchangeable. We work to ensure your complete satisfaction with our work throughout the design process. If at any point you feel a change needs to be made please let us know.
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